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Front Cover |
Half Title Page |
Other Front Matter |
Title Page |
Copyright Page |
Other Front Matter |
Contents |
Figures and Tables |
Acknowledgments |
Introduction |
Conflict Management Knowledge and Skills |
Manager Know Thyself |
Theory to Practice: The Root Causes and Cures of Conflict |
The Power of Negotiation: Essential Concepts and Skills |
The Alternative Dispute Resolution Process Continuum |
Preventing and Resolving Internal Conflict |
Causes and Cures for Employee Turnover |
Building Successful Teams and Organizations |
Conflict Management in Unionized Environments |
Designing Disputing Systems for Organizations |
Preventing and Resolving External Conflicts |
Prevention and Resolution of Conflicts with Clients, Customers, and Vendors |
Case Studies of Organizational Success through Exemplary Customer Conflict Management |
Collaboration and Conflict Management between Regulators and the Regulated |
Public Policy Decision Making and Collaboration |
Designing and Facilitating Effective Large-Group Processes |
Conclusion |
Glossary |
References |
About the Author |